Help

Set up your store and phone alerts

Start with the steps below. For help with your account, email support@notifcentral.com. Include your phone platform, app version and the screen where you got stuck. Never send your Amazon password or sign-in codes.

Connect Amazon and check coverage

Create or sign in to your Notifcentral account, then choose Connect Amazon.
Choose where you sell to open the appropriate Seller Central sign-in. Sign in directly with Amazon and review the authorization before returning to the app.
Review the marketplaces and alert coverage the app finds. A connected account does not guarantee that every alert or money feature is available.
Choose a plan. Kirana covers one fixed marketplace; Godown covers eligible marketplaces on one seller account. Check the store checkout for your price and any trial terms.
Allow phone notifications when prompted. You can change this later in Settings.

Open Settings and select your account under Account to view Stores and marketplaces. Use Refresh marketplaces if Amazon has finished setting up a marketplace that is not listed yet. If access has stopped working, reconnect the same Amazon region from this screen. Compare plan coverage before choosing a subscription.

If an alert is missing

Check the Alerts tab. If the alert is there, check Settings → Phone alerts and your phone's notification settings for Notifcentral.
Check Settings → Notification preferences. The relevant alert type must be enabled, and Filter rules must include the product or event you want.
Check Stores and marketplaces for connection, coverage or subscription issues. Reconnect if the app reports that Amazon access needs repair.
Check what the alert detects. Buy Box alerts cover a change in the winning offer for ASINs you have an active offer on, and price-related ineligibility; they do not name the winning seller or confirm when you win it back. Fee monitoring compares estimates on a six-hour schedule; estimates can differ from actual charges.

Amazon data availability, report processing and phone delivery can add delays. An unchanged estimate or a period without an eligible event may produce no notification. If the problem continues, send support the alert type, marketplace and approximate time. Do not include customer details.

Godown held-funds thresholds are set separately for each currency in Notification preferences. Review what each alert covers before changing a threshold or filter.

Review a potential reimbursement

A candidate or estimated amount is not confirmation that Amazon owes or will pay it. Check existing reimbursements, the applicable marketplace policy and the claim workflow in Seller Central before filing. Use the claim pack as a starting point for your evidence; Notifcentral does not submit or negotiate the claim for you.

Windows depend on the loss type and the date that starts its clock. Amazon's public sources conflict on some US windows. Our US reimbursement-window guide identifies those conflicts and links to the sources.

Manage or cancel a subscription

In Settings, open your subscription, then choose Manage in App Store or Manage in Google Play. Manage renewal and cancellation in the store account that made the purchase. The store shows the current billing period, price and any trial terms. Uninstalling the app, disconnecting Amazon or deleting your Notifcentral account does not by itself cancel a store subscription.

Disconnect Amazon

In Stores and marketplaces, choose Disconnect region to stop monitoring that region, or Disconnect account to stop monitoring the seller account. The app explains the effect before confirmation. Existing history is kept, and a fixed Kirana marketplace choice stays fixed. You can also revoke Notifcentral's authorization in Seller Central.

Delete your Notifcentral account

On iOS or Android, open Settings → Delete account and review the confirmation before continuing. This is separate from uninstalling the app or disconnecting a store. If you cannot sign in, email support@notifcentral.com for help with a deletion request. Cancel any renewing subscription through its app store as well.

Setup video

notifcentral

Push alerts for Amazon sellers: FBA fee estimate changes, Buy Box loss, listing issues, held funds, reimbursements and payouts.

support@notifcentral.com